What Our Customers Say
Real testimonials, real stories.
Captioning Videophones make life better.
I've had my Konnekt video phone now for almost two months. My hearing is less than 3% in one ear and doesn'rt exist in the other, so using a normal phone is impossible for me. With a super powerful hearing aid in my only working ear I can just understand voices I'm familiar with, sometimes, with a lot of concentration.I have had the NRS available for over two years but preferred not to use it unless it was an emergenycy: don't like the idea of going through a third person, especially with confidentiasl information.As a result, I was cut off from most people except thgose I met in person. Even then I often have to use a transceibingh program to understand them.Since I have my Konnekt video phone, things have changed dramatically. I can nowe use the phone almost exactly as I used to before going profoundly deaf. The captioning appears tyo be instanteousl and accurate - only some odd place names it has problems with. It even censors bad language insereting astereicks for the said word. (Smart people can work ou whaty was being said as usually it starts to show and the number of asterisks is the number of letters in the word.)I extremely happy with and it learns regular callers speech quite well. I have the loud base boosted speaker which makes it easily heard in other rooms and outside and talking on the phone. The captoioning is almost completely in sync with the audio so it makes it very easy to understand, even without the video. I have only had one bideo call to date, as I get by perfectly well wityh just audio/captioning, even when ringing numbers for busineeses and going through the menu options; the dial pad stays on the screen all the time, which is excellernt.The buttons are large enough to see without buttons, even when the entire 40 possible are used: the more people you put intop the speedd dial, the smaller the buttons get.Konnekt peopple are extremely helpful and guide you through the entire process of setting up your phone for you. It comes with all your presets numbers and you just plug it in and either connect to your computer by WiFi, cable, or it can come with its own WiFi router.Despite having a computer network I chose the later, because it gives me more options. If I go on holidays or have to be away from my residence for a while, I can take the phone and the WiFi router woth me.The phone itself id large and has a stand or it can be mounted on a wall or such. I have it mounted over my work desk as there was no room on the desk.All maintenance is did automatrically over night, so you have nothing to do. (if you are a tech wizard like myself then you can do entries, etc. and change WiFi networks, but the normal uyser doesn't need to do this as Konnekt doers it all for you, including any upgrades of the software.To me its more important than my computers, as I can speak directly to people instead opf having to rely on e-mails being replied to.I do have the handset as well, but for most calls I use the external speaker, but it does enable private calls (at least what is being said to be can't br heard.)9.9 out of 10.
My Dad is turning 102 this October. He is almost totally deaf. The text to talk and live video help him to translate and lip read. Absolutely 💯 recommend this for hard of hearing and the elderly. s Simone Knight
The Konnekt videophone is great!Easy to use,provides a visual calming to users where you can see loveones directly.Set up support is great. Phone can be dimmed at night not to keep you awake.One touch feature reduces complexity for users.
Absolutely brilliant. I can now visually check in with dad. He loves reading captions and being able to have longer conversations. I wish we had done earlier. Easy process to set up.
KONNEKT offer excellent customer support the whole way through. The phone helps me connect on a much more personal level with my father who is interstate, and is an important assistive device allowing him to easily make contact when he has fallen. I would highly recommended.
We have used a Konnekt for my wife’s mother here in Australia for the last three years. We started with it when she was still living in her home and kept it when she moved into residential care. It was so easy for her to use and with the automatic answering feature we are still able to communicate with her as her dementia has progressed. It was a God send during Covid.We have now ordered a second one for my father in the USA!In both cases family members have been extremely pleased with the ease of use.The tech service in both Australia and the USA has been excellent. They are very good with elderly people.
Konnekt have been amazing supporting and helping us through the process of getting the Captioning Phone for my 94 year old mother.Now she has the phone she can talk to whom ever she wishes via video phone Captioning appearing on the phone.Sound quality is absolutely perfect for her. She has a rather severe hearing impairment.I cannot believe how quickly she has embraced and uses her new system.She is calling people several times a day.Gives her great confidence when speaking to people as now she can read what they are saying.And amazing development by Australian small business.Recommend the Captioning Phone.
OMG this system is brilliant. So easy for my 86yr Mother to use.So easy for me to get my message across because she is severely hearing impaired. The captions help mum to understand us. when im out walking i can call mum and show her what i see. So i get to share with her immediately the moment. When the dreaded Covid struck, it was so easy for the nursing staff at my dads nursing home contact us, and put the trolley in front of dad and we could chat. so much better that waiting for the IPad to be come available. Easy for nursing staff to see who was on dads list and ask who he wanted to chat to. With the Automatic answer , it was wonderful to catch mum snoozing in her recliner and check she was ok. I think every Nursing home should have one for every resident. thank you Konnekt. with much thanks, xo deb Murray and Family
Thank you to John and all the supportive staff at Konnekt. What an amazing service and an amazing product. It enabled us to stay in touch with our father and enabled him to have a better a quality of life because of this. Thank you again, will always be so very appreciative of the special moments that we were able to have because of this service. Kind regards Tina and family
I would like to say that the Konnekt device was wonderful for my Mum, the Staff at the Aged Care Home, and the family. Mum had Dementia but Nursing staff could easily call a family member to help settle Mum as required. It enabled us to comunicate and this extended to the end when Mum was unable to answer the Konnekt but family could call in to see if Mum was sleeping or wandering around. If she was wandering, I could go up and spend time with her while she was awake which I now cherish. She had many falls so this extra time with her when she was wandering also meant that she had extra one-to-one attention which could have avoided a tragedy such as a broken hip from a fall. Now, in hindsight after Mum has passed, I can't help but feel the Konnekt device was instrumental in ensuring Mum did not suffer as much as she might have and was able to pass peacefully into God's care, as she would have wanted to.
Startling. The system was in place 4 days and my mother connected with her granddaughter and spoke with her great grandsons - and I wasn't there. Thank you Konnekt, it is as easy to use as you promote.
Thanks again to you and all the team for the blessing that Konnekt has been to us. I even got to see Mum and say goodbye via the videophone the day before she died, even though she was barely conscious in Canberra, and I was here on the Sunshine Coast. There was no way I could have got there in person in time as she went so quickly at the end. She was 95.
Alzheimers makes it so difficult for reliabkle remote connection. The Konnekt service was a Godsend for my mum. It was the only reliable communication method for years.
I inquired about this two weeks ago. Within a week, it was delivered to my home. Just connect to power and telephone line, and ready to go. Already programmed with my favorite 10 numbers. I would recommend Konnekt to every person like me who has a hearing problem.
Konnect was so easy to set up. We had support the whole way and it is a gamechanger for my grandma.
Fantastic system that allows our family to stay in contact even though we live in different states. Dad has dementia & is no longer able to navigate a mobile phone but he is able to use this with ease. Great invention
This Company has been great to deal with and my 85 year old Dad just loves his new videophone!It's such a great way for us all to keep in touch and see our loved ones.Everything is simplified and so user friendly for the hearing and sight impaired and those with cognition/memory issues.I've been telling everyone about this system!Thank you Konnekt!
I am a Health professional, and have an elderly Mother with severe hearing impairment. Mum thinks the phone is wonderful, as it has given her back some independence. For example if she needed to make an appointment over the phone , she would need me to do it for her , due to her hearing impairment. Now, she can communicate effectively with the person on the other end of the call and arrange appointments that suit her time frame. The phone has also assisted her to feel more connected as she can ring and talk to friends, whom she cannot visit due to distance.From a safety view point , I now feel my Mother would be able to dial 000 in an emergency, and successfully speak to and instruct the operator , if my elderly Father became acutely unwell and needed urgent medical care.I found organising the phone and the Customer service at Konnekt, to be excellent and have no hesitation in promoting this company and product.
Custome Service and hardware is 10/10. Right from my first contact Daniel, Karl, Tracy have all be exceptional with their response and clear instructions on how to set up and operate. We finally don't have to scream for our Mum to be able to talk with us on the phone - what a win!!
I was looking for a mobile phone for my mum as she has dementia. I found Konnekt. From the very start I had amazing communication. The help to get my mother connected in NZ, with no wifi, I had roadblocks after roadblock. The patience that all the staff at KONNEKT trying to connect was so worth it and absolutely 👍 amazing 🤩.My mum was isolated from her loved 🥰 ones because she couldn’t remember numbers, screen to small, couldn’t hear. This is the perfect phone ☎️ for SENIORS. The smile on my mothers face now is PRICELESS. Her persona has picked up, she’s all excited to chat, we giggle like little school girls. Mum LOVES what KONNEKT did for her to connect her family, without all the hassles of the internet connection. KONNEKT did it all. Thank you John, Natalie, Karl, Daniel, John and everyone else who HELPED.BEST GIFT 🎁 EVER.I am sooo excited and very very HAPPY and GRATEFUL to KONNEKT. I will send you customers. FOREVER GRATEFUL 🙏❤️Robyn R.
A great system for my parents to see all their children and grandchildren and talk to them. Such an easy system to use. Well done Konnekt!
The konnekt caption phone is amazing & so easy to use. It makes such a difference to someone who's only connection to the outside world can sometimes be only via the phone.
Many thanks to John, Karl and the team. My mum has severe hearing loss and the Captioning Videophone has been a life saver. Without it she simply would not be able to communicate with the outside world. It works reliably, is simple to use and the support provided by Konnekt has been first class.
For the last six months or so we have been using a Konnekt video phone to talk to Mum. She is in her mid nineties, with mobility issues and a hearing impairment.The device has been absolutely brilliant. Mum can see faces, and so see expressions and lip movements, and also read the captions as needed. And the family can see her! In many ways it is easier for her to communicate using the Konnekt than it is to talk to someone in the room with her.Moreover, the service provided by Konnekt staff has been exceptional. They are immediately available throughout the same service that the device uses. They have talked us through technical issues, customise the interface for our needs, and provided advice on placing the device in the best location.Konnekt enabled us to take advantage of the Telstra scheme making the device very affordable.The Konnekt is easy to use - Mum calls us regularly - it has made a quite substantial improvement in connecting Mum to her family.Highly recommended.
The Konnekt Videophone has been an invaluable addition to our daily routine, providing a lifeline to my 85 year old grandma's well-being. With the ability to visually connect with her every morning, we ensured she took her pills and checked in on her health. The peace of mind this device brought is beyond measure. Moreover, the Konnekt team's exceptional support promptly addressed any issues we encountered. A heartfelt 5/5 for the outstanding service that has truly made a difference for our family.
My father is konnekted to the World again.. What a change it makes to be able to communicated with him
Organised the Konnekt Videophone for my Grandmother as it has became difficult to have phone conversations. It has Improved her quality of life as well as ours. The staff at Konnekt are extremely helpful and personalise the Videophone such a wonderful gift.
This has made the world of difference to my 96 year old aunt with hearing difficulties still living at home. I was worried about introducing new technology at her age but with a little encouragement and help she is now confident to ring her contacts and have some better conversations with the captioning and Skype video calls.It has kept her in touch with family.Great service and staff to help with set up.
My mother loves her new phone. She wears a cochlear implant and has been deaf from birth. Now thanks to her new phone she can make her own appointments, at doctors, dentists and other medical offices. She loves the weekly catch-up with family as she can now see them when she speaks to them.The team at Konnekt were brilliant in setting up the phone, by rushing to have it delivered, and working on a Saturday on a long week so that I could travel to help mum setup.Sometime the teletext is a little off in getting some words correct but that just adds ti the fun. Well done. Great invention and no outlay cost, so anyone can afford it.
I organised the Konnekt video captioning phone for my Aunt-in-law who is 94 years old! She has been mostly deaf for the last year, however suddenly had complete hearing loss and her inability to socialise by any means other than writing isolated her greatly and impacted her mental well being. She reluctantly agreed to hearing aids and we were recommended to Konnekt services to try and resolve the phone issue.We did doubt her ability to adapt to these new devices as is very technically challenged and resistant, however to our utmost surprise and joy she has taken to both, and the Konnekt video captioning phone has made a massive difference to her, now being able to communicate with her small family and social circle again. She has got the hang of it reasonably quickly and is making calls everyday. So nice to see her face light up when she sees us, and also to watch her reading the captioning when not quite catching the words. Brilliant!The Konnekt team are absolutely amazing. They have responded so quickly to the whole process from start to finish and ongoing with any queries or changes we need.I would 100% recommend this product and company.
Best Communication Tool for the Deaf and Hard of Hearing
“I just wanted to let you know what a huge difference it has made to all our lives. What a massive difference! The connection is instant, the picture clarity is really good – and because Rodney is profoundly deaf, the subtitles are an incredible help. Rodney is so clear… the difference it has made is incredible!”
— Dorothy (wife), England
“Seriously, I didn’t know something like the Konnekt videophone existed. When I came across it through browsing the internet, I ordered it straight away. My wife being a deaf person needed a TTY so she could talk to and read what her family and siblings overseas…when I got [Konnekt Captioning Videophone] for her she is beaming with joy since it is not only taken care of her conversations with her family but is also set up for emergencies.”
— Mario for Janet Desouza, Konnekt-Telstra Program Participant, Melbourne, Australia
“What a wonderful day we have had… it’s almost like visiting my husband’s room in the nursing home… He has been visited by some of his friends and I’ve been able to thank staff who have come into his room. I love to dial in and see that he is sitting peacefully which makes my day more peaceful too… It has exceeded my expectations.”
— Martha Freeman, NY, United States
“My 96-year-old mother who is profoundly deaf was so frustrated at not being able to understand a normal conversation over the phone… Once she obtained the Konnekt videophone and overcame her initial hesitancy of using this “new phone” to make and receive phone calls, her outlook on life changed. [The Captioning Videophone] keeps her in touch and has certainly lifted her spirit and lessened any frustration she had with making and receiving phone calls.”
— Bruce Black, Konnekt-Telstra Program Participant, Australia
“Mum is finding the captioned calls to be a vast improvement over the legacy phone. She finds the touchscreen to be simple to use. The large font and bright text make it easy to read even with her failing eyesight. Konnekt’s captioning phone is the only real alternative for hearing-impaired seniors.”
— Peter Cole (son), Australia
We Support Different Languages!
“Life changing device, team at Konnekt couldn’t have been friendlier, efficient and super helpful. Thank you so much for making my elderly mother very happy and now in daily contact with family.”
— Valerie Curic (daughter), Sydney, Australia (Captioning is in the Croatian language for her mother).
Audiologists Say…
“We recommend the Konnekt phone to our patients as it is extremely helpful to have the vision aid of the captioning and to be able to see the caller’s face when they have a hearing loss. As many of our patients are elderly, they find that it is much easier to use the larger buttons of the Konnekt phone than a traditional handset.”
— Nick Modrovich, Audiologist / Director, Ability Hearing and Balance, TAS
“As a Hearing Specialist, I often see how challenging modern technology can be for the elderly, especially as devices get smaller with more complex interfaces. That’s why I recommend the Konnekt video phone. Its large screen and straightforward user interface stand out in the market, making it incredibly easy for seniors to stay connected with family and friends. The simplicity of the Konnekt ensures that maintaining these important relationships is seamless and stress-free. It’s not just a phone; it’s a gateway to greater everyday comfort and connection for your loved ones.”
— Musthafa Mohammed, Audiologist and Director, Audience Hearing, NSW
Occupational Therapist Says…
Life Changing. Helped with Depression, Decreased Fall Risk:
“Dulcie has really taken to the video phone after a couple of months of trepidation (the automated answer feature helped her adjust to using the technology). She now initiates calls and calls someone every day. The phone has been life changing for her.”
— Kylie Jones, Occupational Therapist, NSW, Australia
Konnekt Videophones keep you connected.
Videophone Helps Save Judy’s Life
Cheryl Kolff, a retired nurse, used the Konnekt video phone to check on her 84-year-old mother, who has Alzheimer’s. While overseas, Cheryl noticed her mother’s deteriorating health via Skype and was able to call paramedics in time to save her from a life-threatening bowel obstruction. Cheryl believes the video phone was vital in preventing a potentially fatal situation.
“If it was not for the Konnekt video phone assisting me to visualize my Mum, I am pretty certain my Mum would have died…”
— Cheryl Kolff (daughter), Retired Nurse
“My 84 year old mother has Alzheimer’s disease. Mum lives independently in an over 55’s retirement village interstate. She wears an Emergency Assist button “just in case”.
In September I visited Mum and found her ill with an acute bowel problem. Mum hadn’t told anyone she was unwell, or that she hadn’t eaten or drunk fluids for several days. This illness really hit home how fragile Mum was becoming.
I was due to travel overseas a few weeks later so I implemented some measures to assist Mum. One measure was a video phone from Konnekt which would allow me to use Skype with her and was also simple for Mum to use. I wanted to be able to see Mum when I was away as she had become very labile in her ability to inform family, friends and her GP when she had pain, or was feeling unwell.
When I left Australia, Mum was feeling okay. Three weeks later we spoke on the video phone and she said her abdominal pains had returned. Thankfully she had taken herself to see her GP that afternoon. Unfortunately, the x-ray procedure he ordered was not available for a week or so later and Mum was not able to inform him as he had gone home for the weekend. Subsequent Skype sessions over the weekend enabled me to visually check on Mum’s condition: she appeared stable.
I decided to call her via Skype early Monday morning Australian time to find out her exact x-ray appointment date so that I could ask her GP to push for it to be performed earlier. I have Mum’s video phone configured so if she doesn’t answer it opens up anyway, allowing me to see what is happening. On this occasion Mum didn’t answer and the video phone went to automatic opening just as she was coming into view. I could see she looked very unwell and was in obvious need of an ambulance. To cut a long story short, the video phone allowed me use my nursing skills to assess my Mum and determine that her bowel was possibly obstructed and that she was dehydrated. Due to her age and heart problems Mum was heading towards a potentially catastrophic event i.e. a cardiac arrest.
The video phone allowed me to observe my Mum and comfort her whilst waiting for the paramedics to arrive. It also allowed me to tell the paramedics what had happened as they assessed her before taking her to the Emergency Department. Mum was diagnosed with a bowel obstruction and was operated on that day.
If it was not for the Konnekt video phone assisting me to visualize my Mum, I am pretty certain my Mum would have died a very horrible death in her unit within 24-48 hours as her recent behaviour suggests she would not have told anyone how she felt.”
— Cheryl
Konnekt Bringing Peace of Mind
Sandy Flohrs shares how the Konnekt video phone allows her to check on her mother, who has dementia, even when she can’t visit daily. The auto-answer feature ensures her mother stays hydrated, and video calls bring joy and much-needed social interaction. Sandy appreciates the peace of mind it brings and highlights how the auto-answer function solves communication challenges.
“Adequate water consumption has been a huge challenge… Her face just lights up when she gets a call… I have her read this material to me…”
— Sandy Flohrs, Minnesota, USA
“I just wanted you to know how much I am enjoying using the Konnekt system to communicate with my mother. It has performed flawlessly. Although I am able to physically visit her four days a week, I no longer need to worry about seemingly simple things (is she drinking enough water or flossing her teeth) on the days that I cannot see her. Adequate water consumption has been a huge challenge for her and, understandably, the staff at her memory care facility is not able to monitor this as closely as I would like. Now, I can check on her progress and even prompt her to get another bottle out of the closet.
Her face just lights up when she gets a call. Seeing that brings a smile to my face as well. She enjoys reading to me and the Konnekt video calls provide her with social interaction that she would otherwise be lacking. It has brought me such peace of mind and has been an absolute blessing to us both. Thank you for developing this product AND for your amazing customer support while we setup the system!
Like many dementia patients, my mom’s mind is stuck in the past. She grew up in a very small rural town in Minnesota. I was fortunate to find some historical documentation and photos about the community as well as her family. They were immigrants from Sweden who settled there and established businesses in the 19th and 20th centuries. We also have family-written documentation to provide her with interesting and amusing anecdotal records. It is difficult to have casual conversations so I have her read this material to me then I can comment or ask questions which engages her.
One thing that I would like to make more clear for others that are considering your product is this: Mom’s dementia limits her comprehension to the point that she is not able to pick up a receiver or even push a button without someone telling her to do so. Konnekt has solved that problem with it’s auto-answer capability for selected contacts.”
— Sandy
Easy and Accessible
“The Konnekt video phone system has really helped Dad connect better with friends and family. As he is becoming deaf, seeing the caller helps him to lip read, the sound volume is stronger and the tone is clearer than a standard mobile phone. Also, he doesn’t have to remember phone numbers! The simplicity of the system enables him to be more connected to family and friends, reducing his sense of isolation and aloneness.”
— Wendy Wintersgill (daughter), Registered Nurse
“Konnekt has been a great way for our brother to stay in touch with the family. He has really enjoyed it and quickly mastered the simple to use setup despite his disabilities and lack of computer experience. The support to get started was a great help.”
— Elizabeth Richards, Australia
Connect with Family Interstate/ Overseas
“For me it is magic! It has given me peace of mind and my 97-year-old mom loves it! She feels less isolated, and has more social interaction and mental stimulation. Now we can have wonderful “face-to-face” conversations for as long as we want whether it’s a quick chat, a longer discussion, or a call just to say good morning or goodnight!”
— Jayne C, Albert, Canada (Mum at Hibiscus Coast, New Zealand)
“Konnekt Videophone maintains the connection between my children, myself and my parents – the distance now between Europe and Australia has been minimised. So easy that with the press of a button my parents are in our living room!!!! Fabulous!”
— Ruth Vlahos, Greece
Medical Professional: Face-to-Face Linked to Lower Depression
“For older adults the probability of developing symptoms of depression steadily increases as the frequency of face-to-face social contact decreases. Our research showed that such an effect did not exist for phone, written, or email contact. What does this mean? Social isolation is bad for your mental health, and regular face-to-face social interactions are likely a great way to help prevent depression.”
— Prof Alan Teo, M.D., M.S., Assistant Professor of Psychiatry, Oregon Health & Science University
Bring Joy to the Elderly
“Mum got a lot of enjoyment from the videophone. And it became quite the talking point in her community. We are just sorry we hadn’t become aware of it much sooner. Operation of the landline was a problem we had been trying to solve for quite a few years.”
— Noel B (son), Glenelg VIC
“Just wanted to tell u mum was so excited at her first few calls she started to cry. Tears of happiness, she said. A very good reaction from our mum! Since then she has rung us all several times, including me again at 7 this morning. Hopefully the novelty will calm soon.”
— Anne-Marie “Ree” (daughter of 89-year-old Hazel), Tweed Heads NSW
Improve Quality of Life, Independence, and Well-being
Already Seeing Cognitive Improvements:
“I am delighted with your innovative product and very grateful for the improvements that I am already seeing in Norma (she has significant cognitive decline).”
— Amanda Hill (daughter), Margaret River WA
“June now calls me most days and her overall wellbeing has improved out of sight… this has given her back her independence.”
— Derek Clapton, Aged Care Volunteer
Video Testimonial: Captioned Calls at 104
Hear how Chris’s mother, with severe hearing loss, used Captioning Videophone to talk to family and friends — with captions and, during video calls, lip reading too.
Video Testimonial: Mum in a Care Home – Much Happier
Watch Derek explain why his mother is less lonely and what she likes about her Videophone.