Last Updated: 8 April 2025
At Konnekt, we’re always improving. We regularly update our software to deliver a smoother, more reliable experience, with no effort required from users.
Microsoft Skype (which the Konnekt Videophone currently uses for video calls) is being retired.
For Konnekt customers using phone calls or captioned calls:
- Captioned calls continue as normal. Konnekt already uses a world-class provider for captioning (also known as speech-to-text or subtitles). Captioning is faster, more reliable, and more accurate — and starts almost instantly.
- Phone calls also continue without Skype. Many Konnekt customers (who have phone calls in their subscription) have already been automatically updated with this option.
For video calling:
Konnekt is planning to migrate to an alternative non-Microsoft video platform. (Microsoft Teams was unsuitable). For existing Skype video contacts (such as family members of the Videophone user), Konnekt will provide simple instructions and full support to make the transition as smooth as possible.
No need to install Teams:
There is no need for you or anyone to install Microsoft Teams. If you have already installed the free Teams app on your device (Smartphone, iPad/tablet or computer), that’s OK; the Teams app co-exists happily with the Skype app.
IMPORTANT – Please continue to use Skype to call Videophone:
Although Teams and Skype do interoperate under some circumstances, you must use the Skype app to video-call Videophone or to receive video calls from Videophone.
If you have already uninstalled the Skype app, simply head back to your app store or skype.com and re-install Skype. Be sure to ignore any links to Microsoft Teams, and press Remind me later when prompted to learn about Teams.
We will continue to keep you updated via email and here on this page. Please check your inbox or bookmark this page for the latest news.
Best wishes,
Team Konnekt
Last Updated: 7 April 2025
At Konnekt, we’re always improving. We regularly update our software to deliver a smoother, more reliable experience, with no effort required from users.
You may have heard that Microsoft Skype (which the Konnekt Videophone currently uses for video calls) is being retired.
For Konnekt customers using phone calls or captioned calls:
- Captioned calls continue as normal. Konnekt already uses a world-class provider for captioning (also known as speech-to-text or subtitles). Captioning is now faster, more reliable, and more accurate — and starts almost instantly.
- Phone calls also continue without Skype. Many Konnekt customers (who have phone calls in their subscription) have already been automatically updated with this option.
For video calling:
Konnekt is planning to migrate to an alternative non-Microsoft video platform. (Microsoft Teams was unsuitable). For existing Skype video contacts (such as family members of the Videophone user), Konnekt will provide simple instructions and full support to make the transition as smooth as possible.
No need to install Teams:
There is no need for you or anyone to install Microsoft Teams. However, if you have already installed the free Teams app on your device (Smartphone, iPad/tablet or computer), that’s OK; Teams and Skype already interoperate, as long as you login to Teams using your existing Skype credentials.”
We will continue to keep you updated via email and here on this page. Please check your inbox or bookmark this page for the latest news.
Best wishes,
Team Konnekt
Last Updated: 26 March 2025
At Konnekt, we’re always improving. We regularly update our software to deliver a smoother, more reliable experience, with no effort required from users.
You may have heard that Microsoft Skype (which the Konnekt Videophone uses for video calls) is being replaced by a newer technology called Microsoft Teams. Teams is reliable, offers excellent video quality, and is trusted worldwide for business, telehealth, and personal use. Like Skype, Teams is free, works on most devices, and is available globally.
For Konnekt customers using phone calls or captioned calls:
- Captioned calls continue as normal. Konnekt already uses a world-class provider for captioning (also known as speech-to-text or subtitles). Captioning is now faster, more reliable, and more accurate — and starts almost instantly.
- Phone calls also continue without Skype. Many Konnekt customers (who have phone calls in their subscription) have already been automatically updated with this option.
For video calling:
Konnekt is planning to migrate to Microsoft Teams and is also exploring other options to offer the best experience. Skype and Teams already work together, and your contacts can be transferred automatically.
We will continue to keep you updated via email and here on this page. Please check your inbox or bookmark this page for the latest news.
Best wishes,
Team Konnekt