Audiology:
Empower Your Clients with Effective Phone Calls

At Konnekt, we’re committed to enhancing auditory communication, and bridging the gap for those experiencing hearing difficulties. We prioritise clear and reliable phone communication, essential for a client’s independence, community engagement and safety.

The Konnekt Captioning Videophone is a user-friendly product designed to meet the unique needs of each individual.

Explore Our Captioning Videophone

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Effortless Communication

Simplify every call with our easy-to-use product and full-suite support service.

Personalised Solutions

Customised user interface and settings tailored to individual needs.

Improved Quality of Life

Enhance everyday interactions for greater independence and social connection.

Government Funding

Accessible solutions supported by government funding (NDIS, etc).

Partnership Opportunities

Collaborate for comprehensive care, enhancing client and audiologist experiences.

Good News:

Our product can now cost as little as $5/month for eligible customers,
depending on funding and support options available.

Black Captioning Videophone in Progress with Dial Pad

Large Touchscreen and Buttons for One-Touch Calling

Effortless Communication

Help your clients lift communication barriers with Konnekt Captioning Videophone. Our product not only facilitates clear conversations but also fosters vital connections with loved ones, healthcare providers, and essential services, including in emergencies. It’s our mission to break down barriers, making every conversation clear and accessible. We want our clients to experience the freedom and confidence of effortless communication, every day.

Ease of Use: Our user interface is intuitively designed to suit all ages, especially the elderly and those who struggle with complex technology。
Lip Reading Support: Our product enhances the benefits of lip-reading by providing visual cues along with captioning.
Captioned Calls: We support both regular and video calls with captions for clear communication.
Accessory Variety: Additional components such as remote alert, headphones, handset, and hands-free options are available.
Personalisation: All settings are fully customisable to meet individual user needs and preferences.
Audiologist-Free Setup: We handle everything from government funding assistance to installation and ongoing support. Easy!

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Konnekt Pty Ltd

4.9

Based on 122 reviews

review us on

Asmir Huzejrovic

07:09 09 Dec 24

Working in the community as a case manager and supporting elderly at their homes has given me a chance to see first hand how great Konnekt Videophone is.From the first to the last contact, Konnekt staff has been incredible helping my clients as well as my mother with their product. Mum absolutely loves it as she is legally blind and wasn't able to use regular mobile phones. Having a large screen and fully optional menu right in front of her has been a God send.Mum makes regular video phone calls to her friends and family. It's easy to use and well worth the asking price. I would strongly recommend the Konnekt Videophone.KONNEKT - Thank you for everything !!!!

Shirley Spear

09:58 08 Dec 24

We recently installed the captioning video phone for my very deaf elderly brother at his nursing home. His deafness had made it really difficult to converse with him on his normal landline to the point where it had become a really frustrating and exasperating experience. Right from the outset at initial contact with Konnekt the experience was very easy. The staff were more than happy to answer all our questions in great detail and there was no pressure applied to purchase. Once we confirmed our order they were true to their word as far as production and delivery went and installing the phone was a simple procedure. Both my brother and myself are very happy with both the product and Konnekt’s service. We are more than happy to highly recommend Konnekt to anyone needing this type of phone.

Normand Sauve

16:24 28 Oct 24

good

Aliceson Parker

11:08 06 Oct 24

This has made a huge difference for hard of hearing people, very easy to use for making and receiving calls. Very helpful staff who have solved any issues straight away.

yrrag Drof

12:12 09 Sep 24

I've had my Konnekt video phone now for almost two months. My hearing is less than 3% in one ear and doesn'rt exist in the other, so using a normal phone is impossible for me. With a super powerful hearing aid in my only working ear I can just understand voices I'm familiar with, sometimes, with a lot of concentration.I have had the NRS available for over two years but preferred not to use it unless it was an emergenycy: don't like the idea of going through a third person, especially with confidentiasl information.As a result, I was cut off from most people except thgose I met in person. Even then I often have to use a transceibingh program to understand them.Since I have my Konnekt video phone, things have changed dramatically. I can nowe use the phone almost exactly as I used to before going profoundly deaf. The captioning appears tyo be instanteousl and accurate - only some odd place names it has problems with. It even censors bad language insereting astereicks for the said word. (Smart people can work ou whaty was being said as usually it starts to show and the number of asterisks is the number of letters in the word.)I extremely happy with and it learns regular callers speech quite well. I have the loud base boosted speaker which makes it easily heard in other rooms and outside and talking on the phone. The captoioning is almost completely in sync with the audio so it makes it very easy to understand, even without the video. I have only had one bideo call to date, as I get by perfectly well wityh just audio/captioning, even when ringing numbers for busineeses and going through the menu options; the dial pad stays on the screen all the time, which is excellernt.The buttons are large enough to see without buttons, even when the entire 40 possible are used: the more people you put intop the speedd dial, the smaller the buttons get.Konnekt peopple are extremely helpful and guide you through the entire process of setting up your phone for you. It comes with all your presets numbers and you just plug it in and either connect to your computer by WiFi, cable, or it can come with its own WiFi router.Despite having a computer network I chose the later, because it gives me more options. If I go on holidays or have to be away from my residence for a while, I can take the phone and the WiFi router woth me.The phone itself id large and has a stand or it can be mounted on a wall or such. I have it mounted over my work desk as there was no room on the desk.All maintenance is did automatrically over night, so you have nothing to do. (if you are a tech wizard like myself then you can do entries, etc. and change WiFi networks, but the normal uyser doesn't need to do this as Konnekt doers it all for you, including any upgrades of the software.To me its more important than my computers, as I can speak directly to people instead opf having to rely on e-mails being replied to.I do have the handset as well, but for most calls I use the external speaker, but it does enable private calls (at least what is being said to be can't br heard.)9.9 out of 10.

Simone Knight

07:34 26 Aug 24

My Dad is turning 102 this October. He is almost totally deaf. The text to talk and live video help him to translate and lip read. Absolutely 💯 recommend this for hard of hearing and the elderly. s Simone Knight

Frank Papworth

23:37 19 Aug 24

The Konnekt videophone is great!Easy to use,provides a visual calming to users where you can see loveones directly.Set up support is great. Phone can be dimmed at night not to keep you awake.One touch feature reduces complexity for users.

bethany schratzberger

21:58 17 Aug 24

Absolutely brilliant. I can now visually check in with dad. He loves reading captions and being able to have longer conversations. I wish we had done earlier. Easy process to set up.

Mim Coop

13:16 13 Aug 24

KONNEKT offer excellent customer support the whole way through. The phone helps me connect on a much more personal level with my father who is interstate, and is an important assistive device allowing him to easily make contact when he has fallen. I would highly recommended.

Ken Lajoie

07:14 27 Jul 24

We have used a Konnekt for my wife’s mother here in Australia for the last three years. We started with it when she was still living in her home and kept it when she moved into residential care. It was so easy for her to use and with the automatic answering feature we are still able to communicate with her as her dementia has progressed. It was a God send during Covid.We have now ordered a second one for my father in the USA!In both cases family members have been extremely pleased with the ease of use.The tech service in both Australia and the USA has been excellent. They are very good with elderly people.

Bronwyn Davies

00:31 27 Jun 24

Konnekt have been amazing supporting and helping us through the process of getting the Captioning Phone for my 94 year old mother.Now she has the phone she can talk to whom ever she wishes via video phone Captioning appearing on the phone.Sound quality is absolutely perfect for her. She has a rather severe hearing impairment.I cannot believe how quickly she has embraced and uses her new system.She is calling people several times a day.Gives her great confidence when speaking to people as now she can read what they are saying.And amazing development by Australian small business.Recommend the Captioning Phone.

barka tongala

12:09 07 Jun 24

OMG this system is brilliant. So easy for my 86yr Mother to use.So easy for me to get my message across because she is severely hearing impaired. The captions help mum to understand us. when im out walking i can call mum and show her what i see. So i get to share with her immediately the moment. When the dreaded Covid struck, it was so easy for the nursing staff at my dads nursing home contact us, and put the trolley in front of dad and we could chat. so much better that waiting for the IPad to be come available. Easy for nursing staff to see who was on dads list and ask who he wanted to chat to. With the Automatic answer , it was wonderful to catch mum snoozing in her recliner and check she was ok. I think every Nursing home should have one for every resident. thank you Konnekt. with much thanks, xo deb Murray and Family

stamatina katsanevas

03:29 21 May 24

Thank you to John and all the supportive staff at Konnekt. What an amazing service and an amazing product. It enabled us to stay in touch with our father and enabled him to have a better a quality of life because of this. Thank you again, will always be so very appreciative of the special moments that we were able to have because of this service. Kind regards Tina and family

Bruce Reimers

23:10 24 Apr 24

I would like to say that the Konnekt device was wonderful for my Mum, the Staff at the Aged Care Home, and the family. Mum had Dementia but Nursing staff could easily call a family member to help settle Mum as required. It enabled us to comunicate and this extended to the end when Mum was unable to answer the Konnekt but family could call in to see if Mum was sleeping or wandering around. If she was wandering, I could go up and spend time with her while she was awake which I now cherish. She had many falls so this extra time with her when she was wandering also meant that she had extra one-to-one attention which could have avoided a tragedy such as a broken hip from a fall. Now, in hindsight after Mum has passed, I can't help but feel the Konnekt device was instrumental in ensuring Mum did not suffer as much as she might have and was able to pass peacefully into God's care, as she would have wanted to.

Jill Lawrence

22:16 21 Apr 24

Startling. The system was in place 4 days and my mother connected with her granddaughter and spoke with her great grandsons - and I wasn't there. Thank you Konnekt, it is as easy to use as you promote.

史振

06:43 21 Apr 24

Very useful and convenient phone

Carin Murphy

23:02 16 Apr 24

Thanks again to you and all the team for the blessing that Konnekt has been to us. I even got to see Mum and say goodbye via the videophone the day before she died, even though she was barely conscious in Canberra, and I was here on the Sunshine Coast. There was no way I could have got there in person in time as she went so quickly at the end. She was 95.

Morgan Littlewood

01:40 16 Apr 24

Alzheimers makes it so difficult for reliabkle remote connection. The Konnekt service was a Godsend for my mum. It was the only reliable communication method for years.

Andrew Whitehead

04:23 14 Apr 24

I inquired about this two weeks ago. Within a week, it was delivered to my home. Just connect to power and telephone line, and ready to go. Already programmed with my favorite 10 numbers. I would recommend Konnekt to every person like me who has a hearing problem.

Melanie Hardaker

06:41 10 Apr 24

Konnect was so easy to set up. We had support the whole way and it is a gamechanger for my grandma.

Grace Martin

02:12 10 Apr 24

Fantastic system that allows our family to stay in contact even though we live in different states. Dad has dementia & is no longer able to navigate a mobile phone but he is able to use this with ease. Great invention

Catherine B

06:53 05 Apr 24

This Company has been great to deal with and my 85 year old Dad just loves his new videophone!It's such a great way for us all to keep in touch and see our loved ones.Everything is simplified and so user friendly for the hearing and sight impaired and those with cognition/memory issues.I've been telling everyone about this system!Thank you Konnekt!

Joanne Read

03:41 03 Apr 24

I am a Health professional, and have an elderly Mother with severe hearing impairment. Mum thinks the phone is wonderful, as it has given her back some independence. For example if she needed to make an appointment over the phone , she would need me to do it for her , due to her hearing impairment. Now, she can communicate effectively with the person on the other end of the call and arrange appointments that suit her time frame. The phone has also assisted her to feel more connected as she can ring and talk to friends, whom she cannot visit due to distance.From a safety view point , I now feel my Mother would be able to dial 000 in an emergency, and successfully speak to and instruct the operator , if my elderly Father became acutely unwell and needed urgent medical care.I found organising the phone and the Customer service at Konnekt, to be excellent and have no hesitation in promoting this company and product.

Melanie Fletcher

13:25 25 Mar 24

Custome Service and hardware is 10/10. Right from my first contact Daniel, Karl, Tracy have all be exceptional with their response and clear instructions on how to set up and operate. We finally don't have to scream for our Mum to be able to talk with us on the phone - what a win!!

Robbie Rangi

10:42 06 Feb 24

I was looking for a mobile phone for my mum as she has dementia. I found Konnekt. From the very start I had amazing communication. The help to get my mother connected in NZ, with no wifi, I had roadblocks after roadblock. The patience that all the staff at KONNEKT trying to connect was so worth it and absolutely 👍 amazing 🤩.My mum was isolated from her loved 🥰 ones because she couldn’t remember numbers, screen to small, couldn’t hear. This is the perfect phone ☎️ for SENIORS. The smile on my mothers face now is PRICELESS. Her persona has picked up, she’s all excited to chat, we giggle like little school girls. Mum LOVES what KONNEKT did for her to connect her family, without all the hassles of the internet connection. KONNEKT did it all. Thank you John, Natalie, Karl, Daniel, John and everyone else who HELPED.BEST GIFT 🎁 EVER.I am sooo excited and very very HAPPY and GRATEFUL to KONNEKT. I will send you customers. FOREVER GRATEFUL 🙏❤️Robyn R.

Rina Brettell

07:24 23 Jan 24

A great system for my parents to see all their children and grandchildren and talk to them. Such an easy system to use. Well done Konnekt!

Sabrina Hinton

23:25 11 Jan 24

The konnekt caption phone is amazing & so easy to use. It makes such a difference to someone who's only connection to the outside world can sometimes be only via the phone.

Brad Drew (Bradric)

05:52 11 Jan 24

Many thanks to John, Karl and the team. My mum has severe hearing loss and the Captioning Videophone has been a life saver. Without it she simply would not be able to communicate with the outside world. It works reliably, is simple to use and the support provided by Konnekt has been first class.

Bob Bannister

01:46 05 Jan 24

For the last six months or so we have been using a Konnekt video phone to talk to Mum. She is in her mid nineties, with mobility issues and a hearing impairment.The device has been absolutely brilliant. Mum can see faces, and so see expressions and lip movements, and also read the captions as needed. And the family can see her! In many ways it is easier for her to communicate using the Konnekt than it is to talk to someone in the room with her.Moreover, the service provided by Konnekt staff has been exceptional. They are immediately available throughout the same service that the device uses. They have talked us through technical issues, customise the interface for our needs, and provided advice on placing the device in the best location.Konnekt enabled us to take advantage of the Telstra scheme making the device very affordable.The Konnekt is easy to use - Mum calls us regularly - it has made a quite substantial improvement in connecting Mum to her family.Highly recommended.

Marta R

02:03 22 Dec 23

The Konnekt Videophone has been an invaluable addition to our daily routine, providing a lifeline to my 85 year old grandma's well-being. With the ability to visually connect with her every morning, we ensured she took her pills and checked in on her health. The peace of mind this device brought is beyond measure. Moreover, the Konnekt team's exceptional support promptly addressed any issues we encountered. A heartfelt 5/5 for the outstanding service that has truly made a difference for our family.

Grant Stevens

00:32 07 Dec 23

My father is konnekted to the World again.. What a change it makes to be able to communicated with him

Hailey Deesz

02:23 04 Dec 23

Organised the Konnekt Videophone for my Grandmother as it has became difficult to have phone conversations. It has Improved her quality of life as well as ours. The staff at Konnekt are extremely helpful and personalise the Videophone such a wonderful gift.

Janet Lamble

07:19 16 Nov 23

This has made the world of difference to my 96 year old aunt with hearing difficulties still living at home. I was worried about introducing new technology at her age but with a little encouragement and help she is now confident to ring her contacts and have some better conversations with the captioning and Skype video calls.It has kept her in touch with family.Great service and staff to help with set up.

Michelle H

21:36 04 Nov 23

My mother loves her new phone. She wears a cochlear implant and has been deaf from birth. Now thanks to her new phone she can make her own appointments, at doctors, dentists and other medical offices. She loves the weekly catch-up with family as she can now see them when she speaks to them.The team at Konnekt were brilliant in setting up the phone, by rushing to have it delivered, and working on a Saturday on a long week so that I could travel to help mum setup.Sometime the teletext is a little off in getting some words correct but that just adds ti the fun. Well done. Great invention and no outlay cost, so anyone can afford it.

Ellie Meek

01:10 30 Oct 23

I organised the Konnekt video captioning phone for my Aunt-in-law who is 94 years old! She has been mostly deaf for the last year, however suddenly had complete hearing loss and her inability to socialise by any means other than writing isolated her greatly and impacted her mental well being. She reluctantly agreed to hearing aids and we were recommended to Konnekt services to try and resolve the phone issue.We did doubt her ability to adapt to these new devices as is very technically challenged and resistant, however to our utmost surprise and joy she has taken to both, and the Konnekt video captioning phone has made a massive difference to her, now being able to communicate with her small family and social circle again. She has got the hang of it reasonably quickly and is making calls everyday. So nice to see her face light up when she sees us, and also to watch her reading the captioning when not quite catching the words. Brilliant!The Konnekt team are absolutely amazing. They have responded so quickly to the whole process from start to finish and ongoing with any queries or changes we need.I would 100% recommend this product and company.

Personalised Solutions

At Konnekt, we understand that each client’s needs are unique. That’s why we offer tailor-made communication solutions. We can customise our clients’ user experience by:

Tailoring to Individual Needs: We design our services to adapt to the specific preferences and requirements of each user.
Remote Alert System: Enhance safety and convenience for your clients with our easy-to-use remote alert system. An optional auto-answer feature is available for trusted nominated contacts to mitigate safety risks and increase confidence in the home to live independently.
Flexible Options: Clients can choose from multiple accessories for personalised communication experiences.

We recommend Konnekt for our clients who are looking for a simple to use communication device to stay connected and feel confident and independent.

— Gloria Lee, Audiologist, Expression Audiology, Expression Australia, VIC.

WHEN to recommend a Konnekt Captioning Videophone?

If your client is not yet ready for hearing aids, the Konnekt Captioning Videophone offers a gentle introduction to assisted hearing.
Whenever hearing aids are not sufficient to meet a client’s needs, consider the captioning videophone for additional support like captions or lip reading.
In cases of clients who frequently forget, misplace, or refuse to use hearing aids, Konnekt promotes continued independence.
For clients who are homebound and hard-of-hearing, including those with mobility challenges, Konnekt helps minimise isolation and keep them connected with their community.
When your clients encounter auditory processing disorder (i.e. when they can hear sounds but have difficulty processing them), the captioning videophone serves as a supportive device for managing communication challenges.
As part of a comprehensive rehabilitation strategy that includes hearing aids, assistive listening devices, and other technologies (such as captioning videophone).

Improved Quality of Life

As an audiologist, you can elevate your clients’ daily experiences with Konnekt’s assistive communication technology. By integrating our Captioning Videophone into their lives, clients not only overcome communication hurdles but also gain a renewed sense of independence and confidence.

- Empowering Independence: Our videophone enhances self-reliance, making everyday communication effortless and efficient.
- Boosting Confidence: Clear, accessible conversations build confidence, enabling clients to engage more actively in their social and professional lives.
- Comprehensive Care Approach: We support audiologists in providing comprehensive care that extends beyond clinical needs (e.g., telehealth) to include essential daily communication.
- Addressing Well-being: Our solution contributes to the overall well-being of clients by combating social isolation and fostering meaningful interpersonal relationships, ensuring they remain connected with their families and involved in their communities.

By recommending Konnekt products, audiologists can show their commitment to comprehensive client care, prioritising not just hearing health but also the quality of life and everyday empowerment of their clients.

More About Telehealth

Reconnecting with joy:
Penny’s Story

Penny Phillips, Secretary CICADA QLD, advocates the Konnekt-Telstra initiative. Our captioning phone restored her ability to engage in clear and direct phone conversations.

Read CICADA’s Review

Government Funding

In Australia, there are 9 types of government funding available for Konnekt Videophone, Captioning Videophone and most of our accessories:

Konnekt-Telstra Captioning Videophone Program, for people who are deaf or hard of hearing, need captions, or read lips
NDIS, for people under 65
MyAgedCare Home Care Package (HCP), for people over 65 living independently
MyAgedCare CHSP, for those over 65 not on a HCP
geat2GO, for those seeking CHSP who have no local provider
DVA Rehabilitation Appliances Program (RAP), for veterans, widows and dependants
JobAccess Employment Assistance Fund (EAF), for the workplace
State-based programs, to help cover the gaps
Transport and work accident insurance, for recovery from injuries

Please note that the Hearing Services Program (HSP) does not fund phones. We won’t affect a client’s ability to subsidize hearing aids or services.

You can read more details for funding options at our Australian Government Funding page or International Government Funding page.

Partnership/Referral Opportunities

We sincerely invite audiologists and all hearing professionals to join hands with Konnekt and step into a mutually rewarding partnership that enriches your practice and your clients’ lives.
We deeply value referrals and are committed to building reciprocal relationships that benefit all parties involved.

- Referral Rewards: We offer attractive referral fees for successful orders, acknowledging your contribution to our shared mission.
- Current Partnerships: We proudly collaborate with audiologists and organizations such as Better Hearing Australia and ACT Deafness Resource Centre, demonstrating successful partnerships in action.
- CPD Training In Progress: Stay tuned for our upcoming CPD training program to enhance your professional development. Subscribe to our mailing list and be the first one to know when it launches!

Please feel free to call us at 1300 851 823 to discuss on-site visits and more. We’d love to chat!

Ready to Transform Lives?

Join us in revolutionising communication for those with hearing challenges. Reach out today and discover how our Konnekt Captioning Videophone can make a difference.

Fill an Enquiry Form Now